Customer Care

Here at Winebuys.com, your satisfaction always comes first! We encourage you to contact us with any questions, concerns, or suggestions you may have.

Winebuys Customer Care Center: Contact us or call toll free 866-976-VINO (8466)

Wine Availability: Wine is a changing commodity. Highly rated wines sell out quickly. Vintages change, often without prior notice to us. We are as unhappy as you when we are unable to fill your order. However we do reserve the right to substitute vintages on any wine sold for $12.00 or less.

By law, you must be 21 years of age or older to purchase and receive wine, and an adult's signature (also 21 years or older) is required for all deliveries of wine.

Product, wine, company, or general information:

• Postal & Shipping Address
• Returns
  
• Questions About Wine
  
• Minimums
• Questions About Your Order
  
• Telephone Orders
• Discounts
  
• Suggestions
  
• Inquiries
  
• Contact Us

Postal & Shipping Address

Winebuys.com
10657 Galaxie
Ferndale, MI 48220
248.658.1081

Important: Please do not ship any product returns before contacting us first. Read our "Return Policy" below.

Return Policy

If for any reason you are not completely satisfied, please email us or call us Toll-Free at 866-976-VINO (8466) immediately, and let us know the nature of the problem and we will do our best to make it right.

Within 10 days of the date of delivery we will arrange for the return of wine at our expense for thefollowing reasons:

1. Your wine was damaged in transit
2. You received the wrong vintage or type of wine
3. Your wine is defective.  We will not accept the return of empty bottles.

Within 10 days of the date of delivery we will accept the return of wine for any other reason.  Thereturn shipping and insurance costs are the responsibility of the customer.  You must contact ourCustomer Service Department in advance to returning wine.  Returns are subject to a 15% restocking fee.

For damaged shipments, please refer to our Shipping Policies page.

Questions about Wine

Curious about any of our products? Wine and food pairings? Selections and quantities for parties and other special occasions? Please contact us using our online form below. One of our Wine Experts will be happy to get back to you within one business day. (Please be sure to include your telephone number if you'd prefer to receive a telephone call.)

Please note: Our Customer Care Center telephone representatives are standing by to assist you with any issues directly concerning your order or satisfaction. Should you have specific questions about wine, any of our products, wine and food pairings, or suggestions for special events, they will be more than happy to arrange for one of our Wine Experts to contact you within one business day.

Minimums

Purchase any quantities you like on wine above $8.00 a bottle. All wine $8.00 and below per bottle is sold by the case only. Due to UPS fuel surcharge increases we charge a small order handling charge for all orders of $90.00 or less.

Questions about Your Order

If you have questions about our Shipping Policies, please click here.

We also invite you to call our Customer Care Center with any issues related to your order. The number is 866-976-VINO (8466).

Telephone Orders

Our Customer Care Center happily accepts telephone orders. If you are having difficulties placing an order over the Internet please do contact the Center at 866-976-VINO (8466), and we assist you directly.

Discounts

At Winebuys.com, we make it easy to enjoy wonderful wines at amazing prices — without forcing you to buy a case (usually 12 bottles) just to get a break. All of our wines are already highly discounted, up to 50% off retail value. Consequently, whether you buy one bottle or 100 bottles, our everyday prices are likely much, much lower than anyone else's "case discount" price.

Suggestions

Inquiries